Refund and Returns Policy – Windbreaker London
At Windbreaker London, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a simple and fair returns process as outlined below.
Return Eligibility
We accept returns under the following conditions:
- Items must be returned within 14 days of delivery
- Products must be unused, unworn, and in original condition
- All original packaging, tags, and labels must be included
- Sale or discounted items may not be eligible for return (unless faulty)
Non-Returnable Items
Certain items cannot be returned, including:
- Worn or damaged products caused by misuse
- Items without original packaging or tags
- Products marked as final sale
Refund Process
Once your return is received and inspected, we will notify you about the approval status of your refund.
- Approved refunds will be processed back to your original payment method
- Refunds may take 5–10 business days to appear, depending on your bank or payment provider
- Shipping fees are non-refundable (unless the return is due to our error)
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us at [email protected].
Return Shipping
Customers are responsible for return shipping costs unless the item received is incorrect or faulty. We recommend using a trackable shipping service to ensure safe delivery of your return.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order details and photos of the issue. We will resolve it as quickly as possible.
Contact Us
For any questions regarding returns or refunds, please contact us:
Email: [email protected]
We appreciate your trust in Windbreaker London and are committed to ensuring a smooth shopping experience.